To perform administrative operations of the Student Housing and Residence Life, including preparations and assignment of residential units, maintenance, inventory and coordination with City Operations and residents, thereby supporting QF Student Housing in providing a world class student experience.

• Post-graduate or PhD student.
• Good communication and interpersonal skills Excellent writing skills – ability to draft / edit a variety of written reports and communications and articulate ideas clearly and concisely Proficiency in MS Office applications,
• Can easily adapt to new systems and platforms. Experience in a youth organization, housing and operations is desirable.
• Commitment and enthusiasm for QF SHRL’s organizational vision and objectives.
• Excellent understanding of various residence and housing life strategies, plans and frameworks and how these should be applied in a multi-cultural international community.
• Ability to collaboratively lead, communicate and manage in diverse groups, cultures and communities. Highly customer-oriented, able to demonstrate concern for residents' needs and preferences in decisions made, policies implemented, and training in collaboration with SHRL staff, students and faculty. Quality-focused,
• Able to demonstrate and use quality management methods, tools and techniques to create and support an environment that meets the needs of Student Housing residents.
• Fluent in English, written and verbal; in addition, Arabic is preferred as well as Urdu or Hindi.

Post Graduate or PHD student

• Create a positive residential experience for residents that promote the safety, well-being, development, learning and retention of all students; ensure experience is in line with QF Higher Education vision. Coordinate with Front Desk, the Housing Assignment team and Residence Life team to prepare and assign/re-assign residential units.
• Assist the Facilities Management team in the daily administrative operations of the Residence Hall(s) including building opening/closing, distribution and collection of access cards or physical keys, monitoring of room inventories and room changes, regular inspections, follow up on work orders’ implementation and create damage reports for billing purposes.
• Ensure that all units are furnished and supplied with standard amenities prior to students move-in. Utilize effectively the Student Housing Management System (StarRez) in day-to-day operations such as room preparation in liaison with housing assignments, check in/out, generation of reports, maintenance requests, application processing, assignments, billing and invoicing.
• Respond effectively to email communications through StarRez Portal, email and verbally, in line with best customer care standards while enhancing residents’ out of class experience.
• Develop and preserve inventories for each unit and ensure that all residents sign the inventory list. Develop and maintain electronic and/or hard copy files of individual and personal records of residents. Coordinate with the Housing Assignments team, Administrators, Front Desk and Senior AR Accountant to ensure timely billing of residents, in line with SHRL FM procedures.
• Assist in the planning and implementation of new student residence orientation. Liaise with the support partner teams to complete normal and preventive maintenance requirements.
• Timely and periodical reporting on data to measure effectiveness and output of maintenance, asset inventory and room management operations.
• Be cognizant of the special needs and concerns of minority students and address these needs and concerns. Comply with all QF policies and procedures.
• Perform other tasks and duties that may be from time to time required in order to meet the requirements of the role and the aims of the Division.