Manage and develop service-related products (e.g., support services, maintenance, cloud services) to enhance customer experience and revenue.
▪ Experience in service/product management
▪ Understanding of service delivery models and SLAs
▪ Strong customer-focused mindset
▪ Define and manage service product portfolio and strategy
▪ Design service offerings (maintenance, SLA, support packages)
▪ Work closely with delivery and technical teams
▪ Ensure service quality and customer satisfaction
▪ Support sales in positioning service solutions
▪ Monitor service performance and profitability